If you’ve been involved in a motoring incident, the most important thing is to make sure you’re OK and safe. You do not need to report your claim immediately so it’s vital you prioritise your safety, and that of any others involved, before doing anything else. Then, once you’re ready, we’re here to help. Being involved in an accident / incident can be a traumatic experience but rest assured our experienced team will support you every step of the way.
To access your policy specific claim information log-In to your Insurance Account.
Motor-Vision Rescue operates 24 hours a day, 365 days a year.
If your vehicle breaks down, please call the Breakdown Control Centre on:
01245 210 829 or 03301 231 275
If you have hearing/speech difficulties, you can use our SMS text messaging service on:
07860 057 893
If you have European breakdown cover and your vehicle breaks down in Europe please call:
00 44 1245 408 480
To access your policy specific claim information log-In to your Insurance Account or refer to your policy documents for full information about your cover and what’s included.
We’re here to take the worry out of the situation and to make sure your claim is processed as quickly as possible.
If you are involved in an accident, make sure you follow these 6 simple steps:
1. Make sure you get basic information from the third party including name, address, vehicle details and registration.
2. Make a note of how many passengers were in the vehicle.
3. If you have a camera phone and it’s safe to do so, take some photographs of the damage. If not, make a note of the extent of the damage to all vehicles.
4. Do NOT discuss or admit liability.
5. If anyone is injured, you are required to stop and report the accident to the police.
6. Most importantly - call our claims line on: 01708 952 602
To access your policy specific claim information log-In to your Insurance Account or refer to your policy documents for full information about your cover and what’s included.
The claims lines are open 9am-5pm Monday – Friday, excluding bank holidays. (excluding 24/7 legal helpline)
You must report any potential claim as soon as possible as delays may effect the assistance we may be able to provide.
Legal Advice Helpline: 01143 504 107
Personal Injury & Uninsured Loss Recovery: 01143 504 107
Motor Prosecution Defence: 01614 921 639
If you opted to upgrade your motor legal cover when purchasing your policy please use the numbers below:
24/7 Legal Helpline: 03334 008 217
Personal Injury & Uninsured Loss Recovery: 01143 504 107
Motor Prosecution Defence: 01614 921 639
Motor Contract Disputes: 01614 921 639
Vehicle Cloning: 01614 921 639
Motor Insurance Database Disputes: 01614 921 639
Identity Theft: 01143 504 107
For assistance with claims on your car, bike, van, or motorhome please see the information below.
Motor-Vision Insurance Services is a trading name of Grove & Dean Ltd, an independent intermediary who are authorised and regulated by the Financial Conduct Authority (FCA) Registration Number 307002. Grove & Dean Ltd, registered in England, company number 1167043